شروط الخدمةTerms of Service

1. About these terms

These Terms of Service ("Terms") form an agreement between you and B5 Marketing FZ-LLC ("B5 Marketing", "we", "us" or "our"), a free zone company registered in the United Arab Emirates:

These Terms apply to your use of this website, b5marketing.ae, and to services we provide to you directly. By using the website or engaging our services, you accept these Terms. If you do not accept them, please do not use the website or our services.

2. Services under the YallaWeb brand

YallaWeb is a brand owned and operated by B5 Marketing FZ-LLC. Services ordered through yallaweb.ae are provided by B5 Marketing FZ-LLC and are governed by the YallaWeb Terms of Service, together with any order or proposal you accept. For those services, the YallaWeb Terms prevail over these Terms if the two conflict.

3. Direct engagements

For services we provide directly, the scope, deliverables, timeline and fees are set out in a written proposal, order or agreement (an "Agreement"). If an Agreement conflicts with these Terms, the Agreement prevails. An Agreement is formed when you accept our proposal in writing (including by email or WhatsApp) or pay our first invoice.

4. Fees and payment

• Fees are quoted in UAE dirhams (AED). Value Added Tax is added where it applies under Federal Decree-Law No. 8 of 2017 on Value Added Tax.
• Payment is due on the dates stated in the Agreement or invoice. Subscriptions are billed in advance for each period.
• If a payment is overdue, we may suspend the related services after giving you written notice and a reasonable opportunity to pay.
• Advertising budgets are separate from our management fees. Ad spend is agreed with you in advance and is payable whether or not a campaign reaches a particular result.

5. Your responsibilities

You agree to:

• give us accurate information about your business, and hold a valid licence for the activities you ask us to market;
• provide content, approvals and access on time, and accept that delays on your side may move our timelines;
• ensure that anything you give us (text, images, logos, trademarks, customer data) is yours to use and does not infringe anyone else's rights;
• obtain any permit required by UAE authorities to advertise your products or services (for example in healthcare, real estate or financial services) and share it with us before campaigns go live;
• comply with applicable law, including UAE consumer protection and data protection law, in your own business.

6. Advertising and third-party platforms

Our services often rely on third-party platforms such as Google, Meta (Facebook, Instagram and WhatsApp), domain registrars and hosting providers. Their terms and policies apply to your use of them. Platforms may reject ads, limit delivery, or restrict or suspend accounts under their own policies. We will help where we reasonably can, but we are not responsible for decisions, outages or policy changes made by those platforms.

We will only run ads that we reasonably believe comply with the platform's policies and with UAE law, and we may refuse or stop any campaign that does not.

7. Intellectual property

• All content on this website, including text, graphics, logos and design, belongs to us or our licensors. You may view and print it for your own information, but you may not copy, modify or reuse it commercially without our written permission.
• For client work, ownership of deliverables created specifically for you transfers to you once all related fees are paid, unless the Agreement says otherwise.
• We keep ownership of our pre-existing materials, templates, tools, methods and know-how. Where they are part of a deliverable, you receive a licence to use them with that deliverable.
• Third-party elements (such as fonts, stock images or software) remain subject to their own licences.

8. Using this website

You must not use this website in any unlawful way, attempt to gain unauthorised access to it or its systems, introduce malicious code, or interfere with its operation. We may change, suspend or withdraw the website at any time. Links to other websites are provided for convenience, and we are not responsible for their content.

9. Confidentiality

Each party will keep confidential any non-public information received from the other in connection with our services, and use it only to perform or receive those services, unless disclosure is required by law. This obligation continues for three years after the services end.

10. Data protection

We handle personal data as described in our Privacy Policy. Where we process personal data on your behalf as a client, we do so as your processor, under your instructions and our data processing terms.

11. Service standards and disclaimers

We will perform our services with reasonable skill and care. Marketing results depend on many factors outside our control, so we do not guarantee specific rankings, traffic, leads, sales or return on ad spend, unless an Agreement expressly says so. Information on this website is provided for general purposes and may change without notice.

12. Limitation of liability

• To the extent permitted by UAE law, our total liability to you arising from these Terms or any Agreement is limited to the fees you paid us for the services concerned in the 12 months before the event giving rise to the claim.
• To the extent permitted by UAE law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, data, goodwill or business opportunity.
• Nothing in these Terms limits or excludes liability for fraud, wilful misconduct or gross negligence, for death or personal injury, or any other liability that cannot be limited or excluded under UAE law.

13. Indemnity

You agree to compensate us for losses, claims and reasonable costs arising from content or materials you provide that infringe a third party's rights, or from your breach of applicable law in the products or services we market for you.

14. Suspension and termination

Either party may end an Agreement as set out in it. We may suspend or end services immediately by written notice if you seriously breach these Terms, fail to pay after notice, or ask us to run advertising that breaches platform policies or the law. On termination, you pay for services provided up to the termination date, and clauses that by their nature should survive (including intellectual property, confidentiality, liability and governing law) continue to apply.

15. Events beyond our control

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, government action, power or internet failures, or platform outages. The affected party will tell the other promptly and take reasonable steps to limit the impact.

16. Electronic communications

You agree that we may communicate with you and form agreements electronically, including by email and WhatsApp. Electronic records and communications have the same legal effect as written ones, in line with Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

17. Governing law and disputes

• These Terms, and any dispute or claim arising from or in connection with them, are governed by the laws of the Emirate of Ras Al Khaimah and, where applicable, the federal laws of the United Arab Emirates.
• The parties will first try to resolve any dispute in good faith through negotiation. If a dispute is not resolved within 30 days of written notice, it will be submitted to the exclusive jurisdiction of the competent courts of Ras Al Khaimah, United Arab Emirates.
• Nothing in this clause prevents either party from seeking urgent interim relief from a competent court.
• Nothing in these Terms affects rights you have as a consumer under Federal Law No. 15 of 2020 on Consumer Protection, where that law applies.

18. General

• Changes: we may update these Terms. The version published on this page, with its effective date, applies to your use of the website. Changes do not affect an Agreement already in force unless both parties agree.
• Entire agreement: these Terms, any Agreement and our Privacy Policy form the whole agreement between us on their subject.
• Severability: if any provision is found invalid or unenforceable, the rest remain in effect.
• No waiver: a delay in enforcing a right is not a waiver of it.
• Assignment: you may not transfer your rights under these Terms without our written consent.
• Language: these Terms are written in English. If they are translated, the English version prevails to the extent permitted by law.

19. Contact

For any question about these Terms, contact: